Refund policy

We have a 24 hours return policy, which means you have 24 hours after receiving your item to request an return.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

  • NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE OR PERSONAL PREFERENCES. We publish sizes of our products in product description.
  • REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION
  • UNBOXING VIDEO IS A MUST TO INITIATE A RETURN

Our 24 hours exchange policy is applicable only to the following cases:

  • Wrong Item Received
  • Defective or Damaged item received - must be verified via unboxing video

The following cases will NOT be eligible under our 1-day return policy:

  • Any item that has been damaged or washed by customer.
  • Any item not sent in its original packaging along with the original box and inserts.
  • Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

Approved refunds will only be given in your in-store wallet as a discount code or gift card that can be used on Fewnic for placing your next order. No refunds will be issued to UPI IDs or Bank accounts.

To start a return/replacement:

  1. Please enter your order number and phone/email here: Start Return or Exchange
  2. You will be given an option to return your item.
  3. Include your order number, photos and videos of the damaged product and any comments.
  4. If your order is eligible for a refund, we will initiate a return courier request.
  5. After the courier partner has returned the product, we will inspect and upon approval - if the order is eligible for a refund, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) - you need to courier the product back to us and we will issue the refund when the product is delivered to us and inspected.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at care@fewnic.com or WhatsApp Message: +91 8826243537